Leadership Series: Data Reinventing the Customer Experience

Changing payment structures, better care coordination and a blurring of the lines between health care and hospitality are challenging senior living executives to react and plan for the future faster than ever. Yet they are still very confident in their ability to succeed. In part, their approach in this dynamic operating environment lies in one […]

Leadership Series: Data Reinventing the Customer Experience

Changing payment structures, better care coordination and a blurring of the lines between health care and hospitality are challenging senior living executives to react and plan for the future faster than ever. Yet they are still very confident in their ability to succeed. In part, their approach in this dynamic operating environment lies in one […]

Leadership Series Report: Data Reinventing the Customer Experience

Changing payment structures, better care coordination and a blurring of the lines between health care and hospitality are challenging senior living executives to react and plan for the future faster than ever. Yet they are still very confident in their ability to succeed. In part, their approach in this dynamic operating environment lies in one […]

Tech Beat: Optima Healthcare Acquires Vantage Healthcare Solutions

Optima Healthcare Acquires Vantage Healthcare Solutions Optima Healthcare Solutions, a leading provider of cloud-based solutions for post-acute care providers, announced the acquisition of Vantage Clinical Solutions, a company specializing in revenue cycle management and digital marketing services for physical therapy practices. The transaction will allow Palm City, Florida-based Optima to expand its post-acute care solutions […]

Movers & Shakers: Wingate Healthcare’s New COO

Wingate Healthcare Recruits New COO Wingate Healthcare, a provider of senior living and health care services in Massachusetts, Rhode Island and New York, has named Jill Bosa as its new COO, according to a press release. Prior to joining Wingate, Bosa served as COO for Kindred Healthcare’s nursing center division, where she provided operational oversight […]

Heritage Senior Living Upgrades Operations with $500,000 Tech Push

After fifteen years in business, Heritage Senior Living is upping its game with a $500,000 technology initiative, as part of a recently developed operational strategy drawing from best practices internationally. Heritage is one of Wisconsin’s largest senior living providers and only operates in that state. With its corporate offices located in the Milwaukee suburb of West Allis, […]

Disruption to Create Big Winners, Big Losers in Senior Living

If some senior housing providers don’t act fast, they could end up like Blockbuster Video—largely dismissed by once-loyal consumers and ultimately cast aside to make room for a newer, more innovative competitor. That’s because the senior housing industry is headed into a period of “disruptive innovation,” a trend that also doomed the now-defunct home video […]

Staffing Crisis Keeps Bad Employees in Senior Living Too Long

Senior housing providers on the whole may be far too reluctant to let bad employees go, and this could be just as detrimental as the plethora of other staffing challenges they’re facing. That’s according to Paul Gross, the founder and owner of Ohio-based assisted living and memory care provider Blue Bird Retirement. Blue Bird currently […]

Lack of Humility Could Hold Back Senior Housing Providers

Senior housing operators might have a humility problem. Namely, they pride themselves on managing nearly all aspects of a community in-house, when a partner might do a better job in certain areas, said Robert G. Kramer, founder and now strategic advisor at the National Investment Center for Seniors Housing & Care (NIC). More providers have realized the […]

3 Skilled Nursing Missteps for Senior Living to Avoid

Substantial challenges lie ahead for the senior living industry in critical areas such as staffing and regulations. The skilled nursing industry can provide some cautionary lessons in what not to do in confronting these challenges, suggested PointClickCare Vice President and General Manager for Senior Living Travis Palmquist, who spoke Tuesday at the electronic health record […]