Meeting occupancy goals and keeping residents safe is priority number one for operators, but before any of that happens, you have to get them in the door. “Move-ins are necessary, but they are not always celebrated by direct care team members, likely due to the amount of time and work involved in the process,” says […]

For more than 30 years, DiningRD has been an industry leader in dietary consulting and menu technology services for senior living communities and residents. Now, the innovative foodservice leader is bringing another company with an impressive industry history into the fold with their acquisition of Crandall Corporate Dietitians in September. Founded by Linda Crandall in […]

Something had to change. Sloan Bentley knew that for sure. Lutheran Life Communities hired Bentley as CEO to guide the company through the COVID-19 pandemic, and one of the challenges she faced was reducing agency staffing spend. In 2023, Lutheran Life (LuLife) spent $4.7 million on agency help across its portfolio, with a great deal […]

Of all the challenges that COVID-19 brought Bickford Senior Living, the one that confounded them was the slowdown in rent payment. Before the pandemic, about 90-92% of residents at the Olathe, Kansas-based Bickford paid their rent by the 10th of the month. During the pandemic, that number dropped to 79%. “It’s a mystery to us […]

When senior living occupancy remained strong in 2008 and 2009, the industry came away with a new reputation: recession-resilient. From 2005 — a few years before the Great Recession — until 2020 and the onset of the COVID-19 pandemic, senior housing saw a 76.6% increase in nominal spending. Now, as occupancy returns to pre-pandemic levels, […]

When senior living prospects had questions about their financial journey, Charter Senior Living gave them the best map possible. The Naperville, Illinois-based senior living operator understood what many operators are still learning: the power of connecting prospects with a financial specialist. These professionals help prospects understand everything about their financial situation, the financial process of […]

When Senior Lifestyle CEO Jon DeLuca evaluated 15 months ago how the company’s 125 communities delivered care to residents, what he saw was a need for something better. “We kept seeing a lot of variability building to building on how care was being provided,” DeLuca says. “That inconsistency in care could impact, and did impact, […]

For senior living operators, pricing and purchasing is often a losing game. To put the odds in their favor, operators are finding inspiration from an unlikely source: casinos. Like senior living operators, casinos source their purchases from a wide variety of suppliers. Managing that complexity requires a system for tracking purchases and pricing, the ability […]

Senior living operators are natural problem solvers. For Vitality Senior Living, like most providers, ensuring that their communities are priced appropriately within their market is of utmost importance and often a challenge. That was until Vitality VP of Marketing and Sales Christy Cunningham learned about the new powers of data utilization in senior living. In […]

When Watermark Retirement Communities sought new ways to help residents extend their lives and, at a fundamental level, feel heard about their own wellbeing, the operator turned to a hospitality-style, concierge approach. Their partner: Curana Health. “Watermark has had a positive experience with Curana Health in offering concierge medical services to our residents,” says Stephanie […]