How One Operator Saves $5k Per Move-In and Another Boosts Website Move-Ins by 67%

Like most senior living executives, Stephen Chapman of Navion Senior Living knew that meeting the company’s business goals in 2023 could be boiled down to one necessity: converting more leads into tours and, ultimately, move-ins. That was no small task in an industry where operators are burdened with the arduous task of manually sifting for […]

Four Practical Steps to Reduce Hospitalizations in AL in 2024

By 2025, Centers for Medicare and Medicaid Services (CMS) wants to transition 50% of commercial and Medicaid contracts to a value-based model. By 2030, CMS wants 100% of Medicare and a majority of Medicaid recipients to be enrolled in VBC.1 That’s just over six years away, and comes the year after another significant milestone that […]

Recruiting 2024: How Operators are Saving Money While Filling Positions

When one West Coast senior living company was struggling to fill an executive director (ED) position at a key location in their 17-property portfolio they understandably, but unsuccessfully, tossed money at their recruitment challenges. They added a new $30,000 signing bonus into the job post on sites such as Indeed and Glassdoor and ended up […]

Lessons Learned from a CCRC Redevelopment Partnership

As the largest single-site senior living life-plan community in Texas, Army Residence Community (ARC) in San Antonio has served thousands of retired military residents and their spouses since its opening in 1987. Building on its success in offering more than 600 living units across a 140-acre campus, ARC set out in 2018 to develop a […]

How Solstice Senior Living Secured 195 Move-ins in 2023

Cristy Ballard, Senior Vice President of Sales and Marketing at Solstice Senior Living, and her team had a clear, simple idea about how to better serve seniors looking for all-inclusive senior independent living communities: provide a consistently great customer experience. Over the past year, they’ve delivered that experience and then some. They did it by […]

How One Operator Used ‘Hospitality Mentality’ to Reach 100% Occupancy

Whenever Tom Garvin passes an employee or resident of senior living community Waverly Heights, the CEO and president greets them by their name. It’s part of what Garvin calls the “hospitality mentality” that he brought to the Gladwyne, Pennsylvania-based community following his roles at Walt Disney World and the Four Seasons in Philadelphia. His career […]

3 Top Business Insurance Trends of 2024: How to Prepare

Success in senior housing requires operators to understand the individual business risk trends that are composing the bigger picture — today, in 2024, and beyond. These trends include economic inflation, catastrophic risk, corporate governance, litigation and cyber risk, and can lead to higher costs of goods and services, supply chain disruptions, greater scrutiny of business […]