The check-in kiosk is only the beginning. In 2023, senior housing operators continue to have one challenge higher than all others: staffing. Operators are working hard to attract and retain the best staff, often engaging staffing agencies to fill shifts. That brings additional challenges of both cost — including agency price gouging — and maintaining […]

Talk to senior living operators about their challenges in 2023 and one area bound to come up is memory care. According to the 2022 Alzheimer’s Association Facts and Figures report, one in every three seniors will die with Alzheimer’s or another dementia. And there is even more data from the 2022 Alzheimer’s Association Facts and […]

The global COVID-19 pandemic challenged senior living and long-term care owners and operators to manage health, financial and operational risks at a scale the industry has never before experienced.  And while the industry must continue to remain vigilant of pandemic risks, Michael Pokora, leader of Marsh’s Senior Living & LTC Industry Practice, stresses that three […]

The lumber was too expensive. The operator knew it. Their general contractor and construction partner, Brinkmann Constructors, knew it too. They had planned and priced a new community, and by the time they were ready to get started, the cost of lumber had quadrupled, pushing them out of budget. So Brinkmann and the operator got […]

“Staffing agencies suck.” That’s a marketing tagline for staffing solution KARE, and it’s as bold as they come. But they did not write it. Their senior living clients did. “It’s really something we started to hear when we started the company, and we would reach out to communities and try to explain what we were […]

Your caregivers need their own internet network. So do your residents. Your visitors do too, if possible. And certainly, so does corporate. For the best health outcomes mixed with overall business success, senior living operators must have strong, reliable and secure networks for all stakeholders to use. The signs of whether they do frequently come […]

When Sonida Senior Living needed to boost its website traffic and convert more digital leads to move ins, it turned to one place and one place only. FURTHER. A respected leader in AI-powered sales assistants, FURTHER’s aim is to help operators increase occupancy by increasing not just web traffic, but the strategic engagements with that […]

Ryan Galea first learned the challenges that senior living operators face today the same way that many industry outsiders do: his grandmother became ill. As he worked to get her the care that she needed, he saw the industry’s staffing strain, and how that shortage affects both caregivers and patients, and ultimately quality of care. […]

Small-setting senior living is typically discussed in relation to the benefits it holds for residents. Indeed, most seniors requiring care today are housed in big facilities, on big campuses, with long hallways and large populations. This expansive model creates care and service challenges that the small-setting model alleviates. But operators and entrepreneurs are increasingly flocking […]

The loss is subtle. A senior living resident has a full sense of smell, and then one day, that capability is dulled. They can’t totally explain it. Their food tastes… off. While tasting food is a concern on its own, as you never want to discount a resident’s quality of life, the resident — and […]