Like most senior living executives, Stephen Chapman of Navion Senior Living knew that meeting the company’s business goals in 2023 could be boiled down to one necessity: converting more leads into tours and, ultimately, move-ins. That was no small task in an industry where operators are burdened with the arduous task of manually sifting for […]

While “Alexa” has become part of the family in tens of millions of homes, it has at the same time been rolled out across many senior living organizations to support the residents who live among senior living communities.  Alexa is a perfect match to help with an aging demographic that often faces challenges moving around […]

Betty Spears needed help with her medication management. She also simply wanted a kind word. She got both from Synchrony Rx@HOME. “The one thing that seniors want in their life is for people to be nice to them and be kind to them,” says Spears, who receives the service in her long-time apartment in Puritan […]

By 2025, Centers for Medicare and Medicaid Services (CMS) wants to transition 50% of commercial and Medicaid contracts to a value-based model. By 2030, CMS wants 100% of Medicare and a majority of Medicaid recipients to be enrolled in VBC.1 That’s just over six years away, and comes the year after another significant milestone that […]

As the largest single-site senior living life-plan community in Texas, Army Residence Community (ARC) in San Antonio has served thousands of retired military residents and their spouses since its opening in 1987. Building on its success in offering more than 600 living units across a 140-acre campus, ARC set out in 2018 to develop a […]

Cristy Ballard, Senior Vice President of Sales and Marketing at Solstice Senior Living, and her team had a clear, simple idea about how to better serve seniors looking for all-inclusive senior independent living communities: provide a consistently great customer experience. Over the past year, they’ve delivered that experience and then some. They did it by […]

Whenever Tom Garvin passes an employee or resident of senior living community Waverly Heights, the CEO and president greets them by their name. It’s part of what Garvin calls the “hospitality mentality” that he brought to the Gladwyne, Pennsylvania-based community following his roles at Walt Disney World and the Four Seasons in Philadelphia. His career […]

Success in senior housing requires operators to understand the individual business risk trends that are composing the bigger picture — today, in 2024, and beyond. These trends include economic inflation, catastrophic risk, corporate governance, litigation and cyber risk, and can lead to higher costs of goods and services, supply chain disruptions, greater scrutiny of business […]

As the polypharmacy phenomena continues to grow in the United States, so does its risk to seniors and senior living operators. Generally defined as taking five or more medications, polypharmacy brings significant burden and risk to senior living operators and their residents. In 2015, the Journal of Post-Acute and Long-Term Care Medicine (JAMDA) published a […]

It’s wellness activity time in a senior living community, and the memory care residents are involved in DanceFIT, a program that is minimal in its pattern but keeps them active. They appreciate this easy repetition of motion. On another floor, assisted living residents are working on complex wellness movements with greater pivoting and turning through […]