By 2025, Centers for Medicare and Medicaid Services (CMS) wants to transition 50% of commercial and Medicaid contracts to a value-based model. By 2030, CMS wants 100% of Medicare and a majority of Medicaid recipients to be enrolled in VBC.1 That’s just over six years away, and comes the year after another significant milestone that […]

As the largest single-site senior living life-plan community in Texas, Army Residence Community (ARC) in San Antonio has served thousands of retired military residents and their spouses since its opening in 1987. Building on its success in offering more than 600 living units across a 140-acre campus, ARC set out in 2018 to develop a […]

Cristy Ballard, Senior Vice President of Sales and Marketing at Solstice Senior Living, and her team had a clear, simple idea about how to better serve seniors looking for all-inclusive senior independent living communities: provide a consistently great customer experience. Over the past year, they’ve delivered that experience and then some. They did it by […]

Whenever Tom Garvin passes an employee or resident of senior living community Waverly Heights, the CEO and president greets them by their name. It’s part of what Garvin calls the “hospitality mentality” that he brought to the Gladwyne, Pennsylvania-based community following his roles at Walt Disney World and the Four Seasons in Philadelphia. His career […]

Success in senior housing requires operators to understand the individual business risk trends that are composing the bigger picture — today, in 2024, and beyond. These trends include economic inflation, catastrophic risk, corporate governance, litigation and cyber risk, and can lead to higher costs of goods and services, supply chain disruptions, greater scrutiny of business […]

As the polypharmacy phenomena continues to grow in the United States, so does its risk to seniors and senior living operators. Generally defined as taking five or more medications, polypharmacy brings significant burden and risk to senior living operators and their residents. In 2015, the Journal of Post-Acute and Long-Term Care Medicine (JAMDA) published a […]

It’s wellness activity time in a senior living community, and the memory care residents are involved in DanceFIT, a program that is minimal in its pattern but keeps them active. They appreciate this easy repetition of motion. On another floor, assisted living residents are working on complex wellness movements with greater pivoting and turning through […]

The adult children of prospective senior living residents are doing a lot of their own research before they come to the table for a call or a tour — and their parents are too. So picture this. A senior begins researching communities, and part of her process is to sign up for a community’s online […]

If you’ve ever watched the television show Whose Line Is It Anyway?, you’ve seen improvisational comedy. Known as “improv,” this theater technique creates short, structured games of communication and imagination, offering spontaneous entertainment to audience members and a unique challenge to participants. It is, in other words, perfect for caregivers seeking new ways to engage […]

The food was better with the old chef. I love that we added pickleball — I hope there are more times to play! Mom said she’s having trouble with her TV and she doesn’t know who to talk to for assistance. Senior living staff members might overhear these and any number of similar comments about […]