Why Senior Living Fares Worse Than Other Service Industries on Worker Turnover

The senior living industry does a good job of recruiting entry-level talent, particularly when compared to other service-based industries. But providers need to do a better job at developing internal referral pipelines and reducing turnover, and they need look no further than to those other industries competing for the same talent. Senior living has a […]

Active Adult Must Balance Light Staffing, Strong Programming to Succeed

Programming separates active adult from simple age-restricted multifamily communities. But it can be a challenge to come up with engaging activities for active adult residents, especially given the limitations in staffing and budget for these operations. One solution is to program communities with a mix of resident-led and provider-led activities. That way, residents will still […]

Discovery Senior Living’s Big Year Continues with Memory Care Overhaul

Discovery Senior Living had a landmark year in 2019, hiring its first COO, making strides on an “experiential living” model, and striking major deals with real estate investment trusts Welltower (NYSE: WELL), HCP (NYSE: HCP) and NHI (NYSE: NHI). Memory care has been another major focus, and the Bonita Springs, Florida-based provider recently announced that […]

New Perspective CEO: Our Big Growth Push Could Include Active Adult, Middle Market Plays

New Perspective Senior Living has a new CEO — and soon, the company might venture into new product types, too. The Minnetonka, Minnesota-based senior living provider is exploring both middle-market and active adult senior housing, according to CEO Ryan Novaczyk. “We think it’s interesting,” Novaczyk said during a recent appearance on the Senior Housing News […]

‘Hard to Believe’: NHI, Operators Pick Up Pieces After East Lake Debacle

Unpaid food and utility vendors. Lapsed registration and insurance. Uninhabitable rooms. Employee payroll issues. Rent checks left undeposited. National Health Investors (NYSE: NHI) CEO Eric Mendelsohn started hearing these kind of complaints from residents and employees at three of the company’s communities last year. “It was just hard to believe,” Mendelsohn recalled in an interview […]

Trilogy Invests Millions in Workforce Programs, Boosts Retention

With its workforce burdened by crushing student loan debt, Trilogy Health Services started a repayment assistance program. About four years after starting that program, the Louisville-based senior housing and care provider is paying out nearly $2 million annually to about 1,500 associates, and is seeing a dramatically better retention among these workers. But loan repayment […]

Older Senior Housing Properties Show Strong Occupancy But Investments Needed

Conventional wisdom states that consumers are attracted to shiny new senior housing product that has flooded certain markets in recent years, putting older properties at a disadvantage and eroding their occupancy. This is not necessarily the case, as statistics show that top-performing senior housing properties tend to be between 10 and 17 years old. However, […]

Affinity Pushes Innovation, Sees Assisted Living as Next Big Frontier for Value-Based Care

One of the largest senior living providers in the nation is making a push to also have the most innovative assisted living care model. Hickory, North Carolina-based Affinity Living Group hired Dr. Kevin O’Neil as its chief medical officer (CMO) about eighteen months ago. O’Neil is no stranger to the senior living world. He served […]