As the largest single-site senior living life-plan community in Texas, Army Residence Community (ARC) in San Antonio has served thousands of retired military residents and their spouses since its opening in 1987. Building on its success in offering more than 600 living units across a 140-acre campus, ARC set out in 2018 to develop a […]
Cristy Ballard, Senior Vice President of Sales and Marketing at Solstice Senior Living, and her team had a clear, simple idea about how to better serve seniors looking for all-inclusive senior independent living communities: provide a consistently great customer experience. Over the past year, they’ve delivered that experience and then some. They did it by […]
Whenever Tom Garvin passes an employee or resident of senior living community Waverly Heights, the CEO and president greets them by their name. It’s part of what Garvin calls the “hospitality mentality” that he brought to the Gladwyne, Pennsylvania-based community following his roles at Walt Disney World and the Four Seasons in Philadelphia. His career […]
Success in senior housing requires operators to understand the individual business risk trends that are composing the bigger picture — today, in 2024, and beyond. These trends include economic inflation, catastrophic risk, corporate governance, litigation and cyber risk, and can lead to higher costs of goods and services, supply chain disruptions, greater scrutiny of business […]
As the polypharmacy phenomena continues to grow in the United States, so does its risk to seniors and senior living operators. Generally defined as taking five or more medications, polypharmacy brings significant burden and risk to senior living operators and their residents. In 2015, the Journal of Post-Acute and Long-Term Care Medicine (JAMDA) published a […]
It’s wellness activity time in a senior living community, and the memory care residents are involved in DanceFIT, a program that is minimal in its pattern but keeps them active. They appreciate this easy repetition of motion. On another floor, assisted living residents are working on complex wellness movements with greater pivoting and turning through […]
The adult children of prospective senior living residents are doing a lot of their own research before they come to the table for a call or a tour — and their parents are too. So picture this. A senior begins researching communities, and part of her process is to sign up for a community’s online […]
Senior living marketing and sales teams know a lot about the people who fill out contact forms, chat online, call their switchboard and stop by for tours. But how well do they know the reluctant shopper? The anonymous web browser? The older adult or caregiver who is combing the internet, clicking around websites but completely […]
The signs are all there. What happens next — that depends. Dementia care is a major priority in senior living and continues to grow, as the ballooning Boomer aging population increases the raw numbers of seniors affected by dementia and other cognitive declines. A 2018 paper showed that by age 80, 16% of adults in […]
After Ronalee “Ronnie” Zeise’s husband died in 2022, she was unsure whether she would be able to stay in the Denver-area senior community where the couple had lived for nearly a decade. Having lost most of the use of her arms in a car accident years earlier, her husband had been her main caregiver. Without […]
