Survey: Family Members’ CCRC Experiences Influence Retirement Decisions

Most family members with loved ones in continuing care retirement communities (CCRCs) are very pleased with the services and care provided, and this influences their own future retirement living decisions, according to the 2011 National Survey of Family Members of Residents Living in CCRCs, released by Mather LifeWays Institute on Aging, Ziegler, and Brecht Associates, Inc.

The survey measures the current generation’s satisfaction with services and care in CCRCs; the next generation’s interest in CCRC lifestyle; what’s most important out of CCRCs’ programs, services, etc. to respondents; and retirement outlooks/choices, among other topics.

A majority, at 93%, agree that CCRCs provide good services to residents, while the same percentage would recommend the community their family member is in to others as a “good place to live.”


“The study definitely confirmed the vital importance of including a continuum of care,” said Susan Brecht, president of Brecht Associates, Inc., in the survey commentary. “While the study demonstrates that the CCRC model gets very high marks and interest levels, there is still a huge market of people with no personal exposure to it. This means market education is absolutely necessary.”

Interest in a future CCRC lifestyle is “strongly influenced” by family members’ experiences living in CCRCs; 74% say that their family member’s experiences influence their interest to a “great extent.” More than three quarters (76%) feel that services provided reflect “good value for the fees paid,” and 77% of respondents would be “likely” or “very likely” to consider a CCRC lifestyle.

“The study underscores the fact that CCRCs will continue to play a large part in the future of seniors housing, yet other retirement lifestyles are attracting more interest and exposure as potential residents continue to educate themselves about care options available to them,” said Dan Hermann, Senior Managing Director—Head of Investment Banking, and Jeff Girardi, Research Analyst, both of Ziegler.


View the full survey here.

Written by Alyssa Gerace

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