SHN Plus FAQ

I’m not satisfied with my membership. Can I get a refund?
Membership fees are non-refundable.

My employee quit and has purchased a membership. Can I transfer it to another employee?
Individual memberships are non-transferable.

Is there a monthly plan?
There is no monthly plan.

Is there a trial period?
There is no trial period available.

How do I access my discount for paid webinars, live events and virtual events?
After you purchase your plan, you will be emailed your discount code. If you lose it or have any questions, contact us at membership@agingmedia.com.

Can I just buy access to one report?
Yes, you can purchase any of the reports individually here from Senior Housing News.

For any other Aging Media publication, individual report purchases are not available.

When will I know the schedule for Talks and Quarterly Editorial Conference Calls?
All members will receive an email with sign up links to all exclusive calls, talks, and research materials when they are scheduled and released.

Can I share my membership with others?
Our membership program is a single-user license program. Sharing accounts, including among people at the same company, is not permitted. We prohibit the use of role-based or group named email accounts. If we find that any content or discounts are shared, we will notify you and terminate the access to that account.

Can I cancel? How do I cancel?

You can cancel your membership at any time and you will be able to access your account through the end of your one-year membership term. You will not receive a refund of any portion of your membership. You can cancel your membership within your user profile or email us at membership@agingmedia.com.

I purchased a membership but found out that my company / organization has a membership. Can I get a refund?
No, not at this time. All individual memberships are for a one-year period.

Corporate and Academic Membership FAQ

Do you offer corporate memberships?
Yes, please contact us at membership@agingmedia.com for more information on group subscriptions with more than five subscribers.

Do you offer academic memberships?
Yes, your email address must be a university email address. Contact us for more details.

Do you offer non-profit memberships?
Non-profit memberships are included as part of our corporate membership programs.

How do I purchase a corporate account?
You can purchase memberships up to 50 seats by clicking here. For more information on over 50 users, you’ll need to contact our membership team here.

How do I manage user accounts?
Each membership level will have an administrator account. You’ll need to contact your internal representative to get you set up.

I think my company has a corporate membership. Who can I contact to confirm?
You can email membership@agingmedia.com to confirm whether your organization has a corporate membership. Please specify what publication you are referring to. If there is a corporate account, we will direct you to your organization’s administrative representative to set you up. We cannot set up individuals under a corporate account.

Can I transfer my membership into my corporate account?
No, not at this time.

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