HumanGood CEO John Cochrane sees the coming years as the most pivotal time for senior living providers to improve the healthspan of older adults through innovation. Cochrane frames improving healthspan, the number of good years older adults experience as they age, as the central challenge for the senior living industry. HumanGood is approaching this challenge […]
Most senior living operators believe that having a good company culture can mean the difference between success and failure. But what exactly is culture and how does one build it? Building culture is a difficult and often nebulous task, but providers are taking steps to improve their companies’ cultures one hire at a time. Turnover hurts culture, which many operatorsview as a necessity for improving occupancy and net […]
National Senior Communities, The Evangelical Lutheran Society and Presbyterian Homes & Services are again the top-three largest senior living non-profits in the U.S. That’s according to the latest LeadingAge Ziegler 200, an annual release that tracks the 200 largest nonprofit providers for the sector along with the trends that have occurred over the past year. […]
This story is part of your SHN+ subscription Failure is not something most senior living operators want to experience, but they should embrace it when it happens. Senior living operators should be willing to green-light investments in tandem with seeking new partnerships in the name of improving operations. Innovation is a nebulous word that can […]
Incoming senior living residents desire purpose and passion, and senior living operators can give it to them. Even “little moments” can result in lasting connections – with some forethought, anyway. Senior living operators have in some cases sought to create even more unique moments for residents than they did before in order to stand out […]
Entering 2026, the senior living industry has momentum as providers make gains in occupancy and margins. All of that hinges on operators acting now – sometimes with bold intentions. Senior living leaders know well that they must serve a new and larger generation than ever before with the arrival of the baby boomers. New preferences […]
This story is part of your SHN+ subscription Senior living resident satisfaction scores are on the rise, but to keep residents and their families happy in the future, operators must continue to evolve their clinical capabilities. The latest JD Power resident satisfaction score data shows that family and decision-maker satisfaction for assisted living and memory […]
Angela Champlin, Director of Memory Care Support Services at HumanGood, has been named a 2025 Memory Care Innovation Award winner by Senior Housing News. The Memory Care Innovation Awards program is designed to recognize passionate and innovative industry members who are shaping the future of cognitive care across behavioral health, home health and home care, […]
Senior living operators are refining their technology systems, and many are pivoting to revenue and automation tools to boost operations. For example, fewer than a quarter of Des Moines, Iowa-based senior living operator WesleyLife’s processes were electronic in 2019, according to Amber Wentz, the operator’s vice president of information solutions. Now, the organization is adding […]
The shift towards value-based care in senior living is continuing in 2025, driven by rising resident acuity, tight margins and payer expectations. As acuity drives changes in how operators manage their communities, senior living providers are more closely tracking health outcomes to show the benefit of the services they provide to keep people from moving […]
