Stephanie Harris is CEO and Principal of Arrow Senior Living, a St. Louis-based senior living operator that is expanding throughout the Midwest. She is a believer of the power of fine details, and over the years she has fine-tuned the company’s operations and unit mix to maximize potential margins. In this Hot Seat interview, Harris […]
This article is part of your SHN+ subscription In the Pipeline is brought to you by the Senior Housing News Architecture & Design Awards, an annual competition that recognizes cutting-edge design, excellence, and innovation in senior living. Construction: In Progress AHEPA starts on fifth affordable senior housing project AHEPA Senior Living announced the start of […]
For years, the senior living industry has prepared to meet the needs of the incoming boomers en masse — and yet, the generation’s exact preferences and desires have seemed stubbornly opaque. But a new report released last month by the American Seniors Housing Association (ASHA) and conducted by the ProMatura Group offered a clear window […]
Senior living operators are prioritizing personalized wellness services as residents move into communities with a growing list of unique needs and wants. That has pushed senior living operators including Liberty Senior Living, Arrow Senior Living and Sunshine Retirement Living to connect with residents even before they move in so they can tailor programming and services […]
It’s no secret that independent living means something different than it did just one or two decades ago — but in 2023, the product type faces an existential question: Does IL still exist? Of course, plenty of senior living operators still offer something in their communities called “independent living.” And by that measure, the product […]
After two consecutive years of widespread rate increases at or above historic levels, one question hangs on the mind of senior living executives: Will there be another one? The senior living industry is waiting to see how a number of factors play out in the second half of 2023 before answering that question. Operators have […]
With $10 billion in debt maturities coming due in 2023, margins still compressed and staffing challenges still simmering, operators have their work cut out for them in the crucial months ahead. But for all the problems left to solve, there is still a sense that the worst is now behind the industry in many respects. […]
With the darkest days of the pandemic in the rear-view mirror, more senior living operators should consider experimenting with new technology, adopting new standards for data — and potentially even start taking reimbursements from the federal government. Those were some of the big takeaways from a panel discussion at the 2023 Argentum Senior Living Executive […]
Senior living sales and marketing have taken on renewed importance as operators look to grow occupancy. But in 2023 with the looming arrival of the baby boomers, landing on a message that resonates with prospective residents and their loved ones isn’t easy. As they have done in past years, senior living operators are turning to […]
When it comes to margins, the little things matter. Arrow Senior Living CEO Stephanie Harris has seen this play out firsthand in the St. Louis-based company’s portfolio of 29 communities. In 2023, Harris and the other leaders at Arrow are laser-focused on certain metrics that, in piecemeal, could make a significant difference in the company’s […]
