Staffing is currently among the senior living industry’s biggest challenges — but Glenn Barclay, CEO of QSL Management and principal of its parent company, QSL, has a plan. Barclay and his team are rolling out a new position called “retention specialist” aimed at keeping more workers past the 90-day mark. The position significantly reduced turnover in the community where it was piloted, and QSL is in the midst of rolling it out to all of the company’s 10 communities. In this episode of Transform, learn:
- How QSL is confronting the senior living staffing crisis
- What QSL did to keep residents safe at a community in Louisiana during Hurricane Ida
- Why QSL is one of two senior living companies with communities carrying The Blake brand
- Where Barclay sees the biggest opportunities for growth outside of primary markets
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