In the post-pandemic age, prospective residents and their families will crave more information than perhaps ever before.
In turn, providers should prepare to be more transparent about infection rates, safety protocols, vaccination rates, and other quality indicators, according to Marvell Adams Jr., COO of Kennett Square, Pennsylvania-based The Kendal Corporation. Adams has been working to safeguard residents and associates, while also striving to build a more transparent and more diverse organization.
In this episode of Transform, learn about:
— What increased transparency for the senior living industry might look like
— Kendal’s plans to build a more diverse management team
— How Kendal is preparing for the one-two punch of flu season and a spike in Covid-19 infections
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