Movers & Shakers: Thrive Senior Living Adds Chief Experience Officer

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Thrive Senior Living Announces Hiring of Chief Experience Officer

Thrive Senior Living in May hired Tammy Marshall as its Chief Experience Officer.


In her new role, Marshall is tasked with shifting the company’s resident and staff experiences from a clinical focus to a human focus. Marshall, who has more than 25 years of experience in hospitality, most recently served as Chief Experience Officer for the New Jewish Home in New York City.

The addition of a chief experience officer fits into Thrive’s overall commitment treating older adults with respect. For example, in recent years, the senior living provider has piloted a program called “life memorization,” where employees are incentivized to know the life history of the resident.

“Through our work with every resident, Thrive holds fast to ambitious goals to unify the national thinking and break the cycle of grouping individuals into categories, whether seniors, ethnicities, the disabled or otherwise,” Marshall stated in a hiring announcement.

HRA Appoints Vice President of Hospitality

Harbor Retirement Associates (HRA) has made Christopher Thompson its new vice president of hospitality.

Thompson, who previously served as HRA’s national director of culinary services, will now help design, plan and implement standards, policies and programs that impact the delivery of services to HRA’s residents across the country.

Thompson has worn many hats at HRA over the years, including executive chef, chef instructor, culinary dean, associate director of education and director of business operations and finance.

Maplewood Names Vice President of Sales and Strategic Partnerships

Maplewood Senior Living has appointed Bernadette Greatorex as its new vice president of sales and strategic partnerships.

Greatorex’s duties now include providing leadership, direction, and resources to Maplewood Senior Living’s communities. Specifically, she will oversee sales initiatives including strategy development, analyzing, forecasting, resource planning and budgeting.

Prior to joining Maplewood, Greatorex worked at MedOptions Behavioral Health Services. Overall, she has nearly two decades of experience.

Brookdale Senior Living Poaches New CFO from DISH Network

Brookdale Senior Living (NYSE: BKD) has named a former telecommunications executive as its new CFO. Specifically, Steven Swain is set to join the nation’s largest senior housing provider as its executive vice president and CFO on September 4.

He will replace Teresa Sparks, who began serving as Brookdale’s interim CFO when Lucinda Baier left the position to assume the role of CEO earlier this year.

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Covenant Retirement Communities Names Senior Vice President

Covenant Retirement Communities (CRC) hired Brian Devlin as a senior vice president of project development. He joins the organization with more than 15 years of experience in the senior living industry.

In his new role, Devlin will lead strategies related to growth and expansion of CRC’s campuses. Previously, he managed redevelopment work for other large senior living providers.

Vermont Community Welcomes New Executive Director

The Margaret Pratt Community, an Enhanced Living assisted living provider in Bradford, Vermont, has a new executive director.

The organization recently hired Zachary Shephard to serve as the newly opened community’s leader. Shephard previously spent more than six years in the senior living industry, and has many more years of health care experience.

California Community Announces New Director of Sales and Marketing

Foothill Village Senior Living, an independent living, assisted living and memory care community in Angels Camp, California, has named Tom Farrish as its new director of sales and marketing.

Farrish has years of advertising and sales experience,including some experience working for local newspapers, and it was actually through that experience that Farrish learned more about the community’s staff and mission.

Simply Connect Hires Former Brookdale Director

Simply Connect, a comprehensive care management platform for patients, recently added John Nguyen to its executive team as a senior vice president of business development.

Nguyen, who has more than 25 years of sales management, marketing, networking and business operations experience, joined Simply Connect from Brookdale Senior Living, where was a divisional director of business development.

In his new role, Nguyen will draw upon his years of experience to help grow the company’s personal health record (PHR) and care team management services.

Written by Tim Regan

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