These Are The Least-Engaged Workers in Senior Living

Senior living has an employee engagement problem. In fact, it seems as though most senior living communities struggle to get at least half of their employees engaged.

Among all senior living employees, administrative staff have the highest level of engagement—but it’s only at 55%, according to newly released research from Holleran.

For the research, the Wrightsville, Pennsylvania-based employee engagement research and consulting firm analyzed its database, which includes more than 1,000 not-for-profit senior living provider organizations across the country.


Among all senior living employees, dining/food and beverage employees are the least engaged, the research shows. In fact, fewer than 40% of these employees are actually engaged at work.

Nursing and health services employees also experience fairly low engagement—just 41% of these senior living employees are engaged at work.

Wages may play a role in these employees’ low levels of engagement, according to Holleran founder Michele Holleran. The home lives of nurses and food service workers also tend to impact their time at work.


“What I have learned anecdotally from these two groups of employees is that they are often distracted by work/family conflicts,” Holleran founder Michele Holleran said in a press release. “In addition, their energy levels are greatly affected by the physical demands of their work.” 

Both nursing/health services and dining services employees expressed doubt that their opinion counts at work and shared that they did not always trust the leadership at their senior living community, the Holleran research revealed.

About 47% of housekeeping and laundry senior living employees are engaged at work, as well as about 45% of environmental service employees.

Written by Mary Kate Nelson

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