This week, our readers got the first taste of our newest initiative: The Leadership Series, featuring in-depth interviews with top CEOs and other leaders in the industry. The wide-ranging discussions include their personal leadership philosophies, their ideas about how to cultivate future leaders, and where they see senior housing headed.
Readers also were plugged into the top senior living fears of boomers, and we enjoyed hearing about older drivers taking on part-time jobs with ride-sharing companies like Uber.
CEOs Speak Out
Most Read on SHN
CEO Fresh Take: Achieving Walt Disney-Level Customer Service—Since joining South Carolina-based Lutheran Homes of South Carolina in February 2015, CEO Frank Shepke has made it one of his goals to guarantee the customer service LHSC provides is worth of “five stars,” emulating the customer service programs pioneered by the greats: Conrad Hilton, J.W. Marriott and, of course, Walt Disney.
Top 7 Senior Living Fears of Boomers—The baby boomers are coming to senior living—worries and misconceptions in tow. Before moving in themselves, boomers will consider senior living for their parents, and newly released survey findings may help providers quell their fears.
Erickson Living Touts Record Year, $565 Million Pipeline—Erickson Living is moving up the ranks of independent living providers, following a 2015 in which the company completed construction of five new residential buildings and reduced hospital readmission rates for members of its integrated health plan.
DOL Poised to Advance Final Fiduciary Rule—The long-awaited fiduciary rule proposed by the Department of Labor could be coming sooner rather than later. According to Investment News, the proposal could head to the Office of Management and Budget for review as soon as Jan. 31.
Older Drivers Hit the Road for Uber and Lyft—A growing number of older Americans are driving for Uber or its competitor Lyft to supplement their retirement income. Some say it’s a way to be independent and earn extra cash, but others call it the exploitation of older people who work as independent contractors without any benefits, because their age means they struggle to find full-time employment.