Home Health Offers ‘Untapped’ Potential in Healthcare

Health care patient-centric models are “in,” and are also one of the health care industry’s “untapped opportunities,” according to the 7th annual UPS (NYSE: UPS) “Pain in the (Supply) Chain” Survey.

“Seeking ways to deliver better service at a lower cost, while also meeting the demands of the increasingly engaged and informed patient, the health care industry has created many decentralized care options, including home health care,” UPS says, noting the complex regulations and continuing cost pressures the health care industry faces.

Globally, 21% of health care executives cite the shift to home health care as a key trend driving business and supply changes, stressing the growing need for home health care, according to the survey.


Respondents also report that 30% of products will support the home health care channel in the next seven to 10 years.

“More change is coming in the health care supply chain,” says Dirk Van Peteghem, UPS vice president of healthcare logistics, in the report.

But North America still has some challenges to overcome.


Six years after its onset, 54% of healthcare logistics executives in North America are still feeling the impact of the Great Recession. In line with counterparts in Latin America, this is the highest percentage globally, data show.

In the U.S. specifically, supply chain leaders are less optimistic about the economy than any other respondents globally, with 60% reporting they still feel the effects of the recession.

The 2014 UPS Pain in the (Supply) Chain survey was a blind, in-depth phone survey conducted by TNS, on behalf of UPS, of more than 530 healthcare executives in the U.S. and Canada, Western Europe, Asia and Latin America. Surveys were conducted between January and March 2014.

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Read the report here.

Written by Cassandra Dowell

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