1. My son owns an Assisted Living in CA. After a visit from the state he is trying to sell. They were the rudest, most inapt supposedly professional people you can imagine. They hauled them into the state office and spoke to them in a very unprofessional, threatening manner. There were mostly paperwork violations, nothing major. No residents were ever in danger. They only had 8 residents. One violation was FINALLY deleted after my son sent a copy of his camera footage to prove the accusation was false. It was unbelievable. I don't know who they hired to do this job but they are not qualified. He had another auditor for years who retired and he was experienced and reasonable. There are thousands of regulations and if you miss a check mark on a piece of paper are you a criminal? The state of CA obviously is more interested in perfect paperwork than the well-being of the residents. My son has people in and out all day, including ombudsmen and hospice and families. If there was something wrong with the care one of them would have complained. There is a severe shortage of facilities in northern CA that are affordable and yet the state tries to drive them out.

  2. I have no personal experience with your sons' ALF, but I can tell you the reason there isn't more complaints many times is because the family is caught up in a zillion things, we don't have the time or energy to complain – we are also fearful that if we do complain before we get our loved ones out of the situation, they may suffer retaliation. Once they are out, we have a whole new set of things to deal with and the complaints are put on the back burner until we "get time". Many of us have taken on the role of full time caregivers to provide the care we believe our loved ones need and deserve, we don't have time to complain!