Resident & Family Satisfaction with Nursing Homes Trends Highest Since 2006

Nursing homes have received the highest satisfaction ratings from residents and their families since the National Research Corporation began assessing satisfaction levels in 2006, according to the 2011-2012 National Survey of Customer and Employee Satisfaction in Nursing Homes.

Residents and their families said they’d recommend their facility as a “good” or “excellent” place to receive care 87% and 89% of the time, respectively.

 

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Source: The National Research Corporation, 2012

Long-stay residents and their families gave the highest satisfaction ratings to respectfulness of staff; nursing care; and safety of the facility, all with 90% or more of respondents saying they had “good” or “excellent” satisfaction in these areas, according to the National Research Corporation. 

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However, quality of meals got residents’ lowest rating of “good” or “excellent,” at 71%, and fewer residents gave favorable satisfaction ratings as to the security of their personal belongings (82%) and adequacy of staffing (74%). 

On the bright side, ratings for the areas with lower satisfaction have all seen slight improvements since last year.

About a third of nursing home residents surveyed had resided in the facility between one and three years. Another 32% had lived there for three or more years, while 35% had moved in less than a year before. 

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Ratings from short-stay residents shared similarities with their long-term stay counterparts. Respectfulness of staff and nursing care were both top areas for satisfaction, at 93% and 91%, respectively. Satisfaction with quality of meals, at 69%, was slightly lower than that of long-term residents. 

Access the full report.

Written by Alyssa Gerace