Sunrise Resolves Patient Abuse Incident With State, License Reinstated

Sunrise Senior Living (NYSE: SRZ) said it entered into an agreement with the Pennsylvania Department of Public Welfare (DPW) to have its Quadrangle Continuing Care Retirement Community in Haverford, Penn., license reinstated after it was revoked in April for what the agency called gross incompetence, negligence and misconduct.

An investigation into the facility using a hidden camera recorded three employees physically abusing a resident with dementia and ultimately led to Sunrise having its operating license revoked.

“The Quadrangle is an elegant, welcoming community and Sunrise has and will always have a culture dedicated to championing the quality of life for all of our residents. We are pleased that the DPW reached this decision so quickly,” said Mark Ordan, CEO of Sunrise in a statement.


State Representative Greg Vitali (D-Delaware) whose district includes the Quadrangle, said the company is a major provider of senior living services in Pennsylvania is pleased the groups were able to resolve the matter.

“This clearly is the best possible solution for all involved, especially the vibrant seniors living at the Quadrangle, who reached out to me directly to express their loyalty and commitment to their home,” he said.

While Sunrise may have its license back, issues related to the incident are far from over.  The family of the elderly woman who was allegedly abused by caretakers at the facility plans to file a civil lawsuit on behalf of the victim and every resident at the facility.


Sunrise currently manages 17 senior living communities in Pennsylvania.

Details of the agreement were not released.

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