Through a survey conducted by Decision Insight, Inc., The Cypress of Raleigh recently received the highest satisfaction score ever achieved by a start-up continuing care retirement community managed by Life Care Services LLC (LCS) during its forty years of service as a national leader in the development and management of senior living communities.
The Cypress of Raleigh received an overall satisfaction rating of 94%, which placed it in the top quartile of the 74 LCS-managed communities that conducted surveys in the last three years.
“Considering all of the issues that typically accompany a new development’s transition into a fully operational community, The Cypress of Raleigh’s satisfaction score of 94% clearly is outstanding,” said Brett Logan, Vice President and Director of Operations Management for LCS.
In addition to the unprecedented 94% overall member satisfaction rating, The Cypress of Raleigh received a near perfect 99% satisfaction rating for the hospitality services provided to its members. Perhaps most importantly, the LCS survey revealed that 99% of The Cypress of Raleigh’s members would recommend The Cypress of Raleigh community to a friend.
Craig Huggins, a Principal of The Cypress of Raleigh, attributes much of the community’s success to the close relationship between the community’s members and The Cypress of Raleigh staff members. “Our greatest asset is our people, both our members and The Cypress staff. Our Executive Director, Regina Driesbach, and LCS have assembled an extraordinary leadership team who deliver daily on our commitment to providing exemplary service. The bond that developed quickly between our members and staff has created a real family atmosphere within the community.”
Source: LCS Press Release
