NCAL Study Examines Assisted Living Metrics

The National Center for Assisted Living (NCAL) recently released results of its Performance Measurement Initiative illustrating that many assisted living providers are using a variety of methods to record the quality of care and services being delivered to residents. The Employee Vacancy, Retention, and Turnover (VRT) survey found that the overall retention rate for assisted living employees was 51% and the rate for noncertified resident care givers , medication aides, and nursing assistant saw retention rates range from 44% to 55%.

“NCAL’s Performance Measurement Initiative is a landmark for the profession,” says David Kyllo, NCAL’s executive director. “NCAL established performance measures that could be used by the profession to improve care for residents and provides residents, family members and policy makers with tangible insight into an assisted living community’s operations.” 

Some of the other findings include:

  • 98 percent of assisted living communities conducted criminal background checks on all new employees;
  • 91 percent of assisted living communities measured resident and family satisfaction;
  • 94 percent had a licensed nurse available to staff and residents 24 hours per day;
  • 94 percent reviewed incident reports for residents; and
  • 85 percent measured employee satisfaction.  

For the full report, visit The 2009 Vacancy, Retention and Turnover Survey