Invicta Telecare announced that it is the first organization in the UK to achieve the European Standard in Social Alarm Monitoring services, and only the second to achieve it in the module for Response, through the Telecare Services Association (TSA).
Invicta Telecare was also reaccredited with the TSA Telecare Code of Practice in modules: installation, monitoring, response and service tailoring for the ninth year running. The Code encourages the provision of good quality customer service by officially recognizing those service providers who meet its demanding criteria. To become code compliant, organizations need to have detailed procedures covering all aspects of their operations, and demonstrate that service delivery is in accordance with these procedures.
Wendy Turner, Head of Invicta Telecare, said: “We are thrilled to receive such a prestigious endorsement reflecting the hard work and professionalism of all our staff, it is a wonderful outcome. As the leading independent provider of Telecare in the UK we have a growing reputation of delivering outstanding services and already provide Telecare to customers living in Cyprus. Achieving the European Standard will give us the opportunity to consider expanding our services into new areas in Europe.”